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Thank you for contacting GoDaddy Chat Support, my name is John. How may I help you today?
I’ve got 5 sites on GoDaddy’s Managed WordPress Hosting all work fine but the latest 4.7 update is not available for any of them. All are currently at 4.6.1
May I know your 4 digit pin please?
I will go and check on your account info and verify then see how we can help you out with your issue. I may also ask you a few questions to make sure we got all your business needs covered.
Checking your account details right now.
Thank you for patiently waiting.
Upon checking here the WordPress version 4.7 is not yet available on your current hosting service.
It is being updated by our system admin for now. But no specific time frame when 4.7 will be available.
Wow never heard of a delay on WordPress update availability
We apologize for the inconvenience. The reason why it is not yet updated on your current hosting service which is Managed WordPress it takes time to update the version of WordPress manually it will be processed directly from our server.
Since version 4.7 was just released weeks ago.
But if you really want to use 4.7 I would recommend that you use our Ultimate Linux with cPanel hosting that has the latest version of WordPress realtime.
I stay on top of WP updates for a number of reasons including compatibility and security
So you’re steering me away from GoDaddy’s Managed WordPress Hosting to move to cPanel?
That is up to you, it is your preference. But the Managed WordPress version is currently being updated by our system admin right now to have version 4.7 just giving you alternative option.
Since our system admin did not provide specific time frame when it will be availalbe to your Managed WordPress hosting.
I think I’d be better off moving to WPEngine, Site Ground or Digital Ocean. I’ve had too many bad experiences with GoDaddy cPanel hosting
We apologize for the inconvenience. Rest assured that the version of WordPress is being updated and double checked with our system admin. Hopefully it will be updated asap.
I doubt since it’s already been 2 weeks
How do I reset file and folder permission? Nothing happens when I try with FileZilla
Let me try to process it from our server to your account.
May I know the domain name please?
files are currently 444 read only and need to be 644. Folder permissions need to be 755
Re: [Website issue] ManageWP Orion Ticket – Dec 14th, 2016 at 05:14 pm – [email protected]
Why all the questions? Have y’all heard of ManageWP?
We are aware of our managed WordPress just checking the complete details here.
Since they should be able to guide you as well change the file permission.
I don’t believe ManageWP techs have access to the GoDaddy hosting server
I see, I just verified with our system admin and the file permission that was set to your current hosting should be the right permission. According to our system admin the file permission 644 and 755 is set for public viewing of files. Now since this is being Managed WordPress hosting that should be the correct file permission.
Now I can’t login to SFTP…
That is why even if we modify or tried changing it to default it is not taking effect.
May I know the exact error message you are getting?
Status: Connecting to grenoblehouse.com…
Response: fzSftp started, protocol_version=6
Command: open “[email protected]” 22
Command: Pass: *********
Error: Authentication failed.
Error: Critical error: Could not connect to server
Based from the error message it has something to do with the password.
Kindly retype your password please.
Now logged in. Worked third time – never messed with password
Still showing incorrect file and folder permissions
Yes the current file permission should be 444 and 555 for folder.
So 1 hour and 15 minutes later we’ve gotten nowhere
I apologize for the inconvenience. I really tried my best here to assist you with all your concerns.
I appreciate that but I’m still stuck with 444, 555, 705s because you’re sysadmin can’t get the job done
Yes, That cannot be changed according to our system admin that is the default permission for Managed WordPress.
I tried in my end even reset the server. Then I went to our system admin to process the changes same thing happened.
Only our Linux with cPanel hosting has the option to modify the file permissions.
You mean GD Managed WordPress not Managed WP with WPEngine, Flywheel. Dreamhost…
Are you seriously telling me to move my site again!
I also tried it using my Managed WordPress account here.
Same file permissions on my WordPress site under Managed WordPress.
I really do apologize for the inconvenience.
I’m sure we’d both like to get all the time we just wasted back. Nonetheless have a nice weekend. I’ll look to other WordPress providers in the future.
Would like to inform you as well upon doing an account review it seems that your domain Economy LInux hosting is about to expire.
Just informing you ahead for the renewals.
Again, I apologize for the inconvenience. Is there anything else I may assist you with for today?
I don’t have any hosting with GoDaddy other than Managed WordPress Hosting. What account and domain(s) are you referring to?
I apologize since I opened my account here it was my account that is expiring. 🙂
As I stated earlier, I was going to review your account for any expiring services. I just wanted to let you know that your account looks good, and there are no alerts that we need to discuss at this time.
Your account is all good here.
You should let it go and move to SiteGround or Aspiration Hosting. Let me know if you’d like an affiliate link.
Again we really apologize for the inconvenience.
Is there anything else I may assist you with for today?
No thanks John, I appreciate your professionalism having to deal with a flawed product.
You are welcome and thank you for chatting with us. We value your feedback. Please click the Close button at top right to answer a few questions about your experience with us today.
You have a good afternoon. 🙂
Mark Fayard – Web Developer
Amaze Media is my web site design and development freelance company specializing in WordPress, e-commerce websites and SEO / SEM campaigns. I have over twenty-five years of experience producing websites, print and multimedia projects for numerous clients from an array of industries. I'm an active Codeable.io WordPress developer for 7 years. I'm based in New Orleans and love to serve local businesses.